Customer Feedback Platform ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer feedback management platform and related services.

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, company name, phone number
• Business Information: Industry type, business address, contact details
• Billing Information: Payment method details, billing address
• Profile Data: User preferences, settings, and configurations

2.2 Customer Feedback Data

Information collected through your feedback forms:

• Customer feedback responses and ratings
• Customer contact information (if provided voluntarily)
• Survey responses and form submissions
• Location and department information

2.3 Technical Information

• IP addresses and device identifiers
• Browser type and version
• Operating system and device information
• Usage data and analytics
• Cookies and tracking technologies

2.4 Communications

• Support tickets and correspondence
• Email communications and responses
• Feedback and suggestions

We use the collected information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Provide feedback collection and analysis services
• Generate reports and insights
• Process payments and manage subscriptions
• Provide customer support

3.2 Service Improvement

• Analyze usage patterns and trends
• Improve our platform and features
• Develop new products and services
• Conduct research and analytics

3.3 Communications

• Send service updates and notifications
• Respond to inquiries and support requests
• Send marketing communications (with consent)
• Notify about policy changes

3.4 Legal and Security

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our Terms of Service
• Maintain security and integrity

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support. These providers are bound by confidentiality agreements.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such transfer.

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights and property
• Ensure user safety and platform security
• Investigate potential violations of our Terms

4.4 Aggregated Data

We may share aggregated, anonymized data that cannot be used to identify individuals for research, marketing, or business development purposes.

We implement comprehensive security measures to protect your information:

5.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure server infrastructure and hosting
• Regular security updates and patches
• Access controls and authentication
• Network security monitoring

5.2 Administrative Safeguards

• Employee training on data protection
• Limited access on a need-to-know basis
• Regular security audits and assessments
• Incident response procedures

5.3 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any security breaches as required by law.

We retain your information for the following periods:

• Account Information: For the duration of your account plus 3 years after closure
• Billing Records: 7 years for tax and legal compliance
• Customer Feedback Data: As long as your account is active, or as requested by you
• Usage Data: Up to 2 years for analytics and service improvement
• Support Communications: 3 years from the last interaction

You may request deletion of your data at any time, subject to legal retention requirements.

Depending on your location, you may have the following rights:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• View how your information is processed

7.2 Correction and Updates

• Correct inaccurate personal information
• Update your account details
• Complete incomplete information

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing in certain circumstances
• Object to processing for marketing purposes

7.4 Marketing Preferences

• Opt out of marketing communications
• Manage email preferences
• Control notification settings

To exercise these rights, contact us at privacy@feedbackplatform.com. We will respond to your request within 30 days.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate and maintain your session
• Analyze usage patterns and performance
• Provide personalized experiences
• Deliver relevant content and features

Cookie Types

• Essential: Required for basic platform functionality
• Functional: Remember your preferences and choices
• Analytics: Help us understand how the platform is used
• Marketing: Used for advertising and marketing communications

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 13 without parental consent, we will delete that information from our systems promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice in the platform
• Requiring acceptance for significant changes

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Authority

If you are located in the European Union, you have the right to file a complaint with your local data protection authority regarding our processing of your personal information.