Everything You Need to Master Customer Feedback
Powerful tools designed for businesses that care about their customers. Collect, analyze, and act on feedback like never before.
Collection
Multiple ways to capture customer feedback
QR Code Generation
Generate unique QR codes for each location. Customers scan and provide feedback in seconds. Simplifying the review process and increasing the number of reviews
- Custom branding
- Track by location
- Dynamic URLs
- Print-ready files
Email Surveys
Send professional email surveys to collect customer feedback at scale. Enhance your outreach by including QR codes in your emails
- SMTP integration
- Custom templates
- Notification preferences
- Delivery tracking
Analytics
Deep insights from your feedback data
AI Sentiment Analysis
Analyze the sentiment and themes in customer feedback.
- Real-time analysis
- NPS Score
- Trend detection
- Insight generation
Custom Dashboards
Access comprehensive dashboards tailored to your analytics needs.
- Analytics dashboard
- Feedback reports
- GMB analytics
- Location insights
Location Comparison
Compare performance across all your locations to identify best practices.
- Side-by-side view
- Department breakdown
- Trend analysis
- PDF reports
PDF Reports
Generate professional PDF reports with charts and metrics for stakeholders.
- Automated generation
- Chart visualizations
- Scheduled delivery
- Email distribution
Reputation
Grow your online reviews and ratings
Google Review Prompting
Automatically encourage high-rating customers to leave a Google Review right after submitting feedback. Set a minimum rating threshold and route customers to the correct Google listing using Place ID mapping.
- Rating-based routing
- Place ID integration
- Multi Google listing
- Prompt customization
Negative Feedback Capture
Capture unhappy customers privately so you can resolve issues before they go public.
- Private inbox
- Alert system
- Follow-up workflow
- Resolution tracking
Google Reviews Analytics
Track how many customers engage with your Google review prompt after submitting feedback. Measure performance across locations and understand what’s driving real review actions.
- Conversion rate tracking
- Clicks over time
- Source tracking
- Click logs
Automation
Save time with intelligent automation
Real-Time Alerts
Get instant email and SMS notifications when customers leave low ratings or critical feedback.
- Email alerts
- SMS alerts
- Custom thresholds
- Keyword triggers
Response Templates
Create and use response templates for thank you messages and follow-ups.
- Template library
- Rating-based routing
- Multi-channel
- Quick send
Enterprise
Security and control for growing businesses
Multi-Location Management
Manage feedback across all your locations from a central dashboard.
- Location CRUD
- Department tracking
- Usage limits
- Location analytics
Data Security
Your data is protected with encryption and security best practices.
- Data encryption
- Secure authentication
- JWT tokens
- Rate limiting
Priority Support
Get dedicated support for your enterprise needs.
- Priority queue
- Onboarding
- Training
- Account management
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